Order delivery delay announcement!
The Chinese New Year is coming, and all our employees will have a holiday. During our holiday, all goods are 10% OFF. Orders in January will be shipped on February 1. If you don't want to wait, you can cancel the order by email (firstname.lastname@example.org). Thank you very much to all customers. Happy Chinese New Year!
China National Day Holiday Notice 10.01 - 10.07
Dear CSNOOBS customers, 2022.10.01-2022.10.07 is the National Day of China, and all employees have gone on vacation, so the orders for the past seven days will not be shipped. Thank you for your understanding and wish you a happy life.
How to cancel the order / Get a full refund?
New order cancellation New orders can be cancelled at any time within 7 days, because we are still clearing customs in China in the first 7 days. You can send an email to email@example.com with your order number. Once the customs clearance is completed, the package delivery is not under our control, and we cannot cancel the order. 60 days refund policy Some toys are too real. it is impossible to use normal logistics companies to transport them, Because the laws of different countries are different, so the general delivery time will be relatively long. From the day you buy them,...
What if your gun is seized by the customs?
Because our guns are of high quality and have a very real appearance, they are sometimes seized by the customs. Generally, the customs will send you a seizure document. After receiving the seizure document, you can take photos of the seizure document and send it to us by email. We will refund you in full without any loss. Of course, sometimes the customs will be inexplicable. You can also contact the customs according to the seizure documents and ask them to release your toy gun. Sample customs documents: